Insights by Jason Smith

Market Like a Pro: Building a Marketing Technology Stack in Higher Education

December 07, 2018

The marketing technology — or martech — stack refers to the integrated collection of software tools that digital marketers employ to deliver and optimize a comprehensive customer digital experience. The marketing technology stack typically spans across the website, email marketing, personalization, social media, and analytics.

As competition for students increases, universities and colleges need to consider implementing a higher education marketing technology stack to provide a full view of the prospective student journey and to optimize prospective student outreach.

Tags:

How Website Personalization Can Increase Undergraduate Enrollment

November 02, 2018

Diverse. Connected. Early-adopters. Image-driven. Fiscally conservative.

Numerous lists across the internet simplify prospective Gen Z undergraduates into pithy attributes. Identifying these qualities might be helpful when thinking about how to shape messages for this audience, but they do little to help understand what Gen Z wants and expects from their online interactions.

We need to dig beyond the monikers to understand their desires.

Tags:

Level Up Your Digital Marketing at the OHO Bootcamp

May 16, 2018

Building digital marketing capacity in-house is the top skill college and university web teams want according to The State of Higher Education Web Teams survey and the top request we hear from our client partners.

Tags:

2018 Google Analytics Benchmarks for Higher Education, College, and University Websites

January 15, 2018

As we head into 2018, it’s time for our fourth annual report on Google Analytics benchmarks for college and university websites. We reviewed traffic from a wide range of college and university websites — graduate programs, universities, liberal arts colleges, adult programs, and law schools — from January 1, 2017 to December 31, 2017. When available, we looked at only external traffic sources to get the best reads on how prospective students and alumni are experiencing the website.

Tags:

Hospital Website Design: Meeting Prospective Patients' Content Needs

November 28, 2017

When it comes to acquiring new patients, market research shows digital channels strongly topping referral and print acquistion strategies. One survey reports 76% of prospective patients use digital channels to select a care provider. If you want to improve conversion from your hospital website, streamlining your website to align to prospective patient needs is a necessary step.

Tags:

How to Run a Successful and Safe Student Social Media Takeover

October 02, 2017

In a quest to connect and engage with prospective students, college and university marketing teams are turning to student social media takeovers of official social media accounts. These first-person, student produced narratives help schools to tell stories from new angles, to present an authentic, unmoderated perspective, and to grow their audiences.

Three experts on the topic shared their experiences and processes for letting students take the reigns during a panel at the annual CCA conference:

Tags:

7 Key Steps To Preparing for a College or University Website Redesign

August 31, 2017

Do you ever feel like your website is a mess?

It’s like a cluttered garage that you wish someone else would just clean out–get rid of the trash, sweep it out, and put anything of value back on some nice shiny shelves.

You could turn around, walk away, hire an agency, and tell them — fix it!

But, it’s your job to clean it out.

To help you dive in, we’ve outlined a seven-point action plan — if you follow it, you’ll end up with a good understanding of what’s in your “garage” and some first thoughts on all of the key areas for a new website.

Tags:

Staff Up! How to Argue for a Right-Sized Web Team

June 06, 2017

Recently, in a kickoff meeting for a higher education website project, the vice president of marketing announced that to get the website done on schedule, she was informing the president that the internal marketing team would cancel an issue of the alumni magazine and some other annual projects from their schedule.

“It’s the only way the site will get done. We need to free up resources,” she said.

I appreciated this straightforward, no-nonsense approach to resource planning for a website.

Tags:

ADA Website Compliance: Preparing Your College or University Website

The American’s with Disabilities Act was first passed in 1990, at a time when the internet was still in its infancy and the bill was focused primarily on physical spaces. Over time, the bill has adapted to creating accessible spaces in the digital world as well — as have the penalties for failing to do so.  

Tags:

2017 Website Analytics Report for College, University, and Higher Education Websites

April 11, 2017

“How does our site compare to our peers?” This is one of the most common questions we get from our clients. To help answer it and to benchmark your site, we’ve compiled the analytics on a set of higher education websites to understand the current browsing behaviors. This data captures browsing behavior between January 1, 2016 and December 31, 2016.

Tags:

Pages