OHO Internal IT Support

What do I do if I get locked out of my laptop?

  1. The first step is to try any password reset options you see on the login screen of your laptop.
  2. If that doesn't work go to  https://console.jumpcloud.com/login from your phone or another device to reset your password. 

What do I do if I get locked out of my Google Workspace?

  1. Look for a "Forgot password" link on the Google login page to start the recovery process. 

If the self service options above don’t work:

  1. For non-urgent issues please email itsupport@oho.com to create a ticket or reach out to Insource Services over Slack via @Insource Services.  Include your current phone number.
  2. If you have an emergency issue, please call Insource  voicemail-only line 781-235-1490 for emergency support.  Include your current phone number and mention “OHO.”
  3. For hardware support please contact Katie W. during regular business hours