Higher Education

13 Reasons You Should Be Keeping a Website Redesign Blog

March 12, 2015

A redesign project is so much more than churning out a digital product that meets some set of specifications. It’s often a radical re-envisioning of how an organization represents itself on a global medium. Kind of a big deal.

And in any organization, of course, you have people. Could be 5, 50, or 5000. No matter how many there are, they all have a vested interest in that digital representation of themselves. How is it changing? Why is it changing? What about my feelings?

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What Higher Ed Marketers Need To Understand About Prospective Students

March 10, 2015

Higher education marketers are constantly trying to get into the brains of prospective college students. In the past, we have discussed the importance of understanding the student lifecycle and the prospective undergraduate customer journey, but sometimes it is just as important to identify who incoming students are as people.

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The One Metric That Proves College Websites Are Worth the Investment

March 05, 2015

Zero.

That’s the number of revenue-producing business metrics most college and university web marketing teams use to prove their impact to the school’s bottom-line. Zero. Zilch.

It’s not that they don’t want to prove value. It’s just that colleges’ data systems are byzantine, isolated, and hard to connect. Plus, there aren’t universally accepted goals for a college website. Showing impact is hard.

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Better Google Analytics Benchmarks – Setting Conversion Goals for College and University Websites

January 29, 2015

Page views, session duration and bounce rate provide a solid health check for your college or university website. But this is only the beginning. We recommend setting up conversion goals in Google Analytics. A conversion goal typically measures a completed activity such as:

  • Campus visit registrations
  • Requests for information
  • Beginning the application process

We call it a conversion when a user reaches the “thank you” page after submitting a form.

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3 Ways You Should Be Getting Prospective Students' Attention

January 20, 2015

Facebook is so, like, yesterday. At least that’s what all the kids are saying. Yes, Twitter is still cool, but it’s crowded out there, prompting the rise in popularity of tools to cut down on the noise. That leaves higher education marketers scrambling for creative new ways to reach prospective students with social media savvy.

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Mobile and Tablet Analytics Benchmark Data for Higher Education, College and University Websites

December 23, 2014

As colleges and universities seek to improve their websites and the prospective student journey, the push toward a responsive website and a “mobile first” approach usually top the list. To help university marketing departments better understand mobile trends for higher education websites, we’ve compiled benchmark data collected over the past year.

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#makeitawesome: The College of New Rochelle Launches New Responsive Website

December 11, 2014

One of the great things about working with so many higher education institutions on website redesigns is having a uniquely shaped knowledge about the issues they face as a whole. When considering key factors that play into a higher education website redesign, we’ve found a number of common challenges emerge regardless of institution size, geography, student population, or religious affiliation. A typical challenge is a disconnected brand across the website, particularly when multiple schools or campuses are represented.

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#makeitawesome: The College of Engineering at Northeastern University Launches New Responsive Design Website

November 25, 2014

If you’ve checked out our client list lately, you know we have tons of experience creating websites for colleges and universities across the country, from California all the way to our own backyard in Cambridge. But it’s always especially cool when we work with higher education institutions from which some of us happen to be alumni.

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The Prospective Undergraduate Customer Journey

November 13, 2014

Over the past 7 years, we've interviewed, surveyed, and run focus groups with hundreds of prospective students. We've learned how they research and engage with colleges and universities. We've also tracked and documented their customer journey from first point of contact through application, admission, and matriculation.

In this video, I'll quickly cover the basic journey and digital touchpoints through the campus visit. The findings can be applied to any typical, residential undergraduate program. In our research, the needs for this persona are amazingly consistent.

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How to Design Graduate Degree Program Webpages

November 13, 2014

Based on 7 years of research with prospective students, we've developed a clear set of features and functions that prospective graduate students are looking for on degree webpage. We've also designed and tested these pages across devices and generated a list of best practices. In this super quick video, we'll layout the highlights of this research and best practices. For a great example, check out the program pages at Norwich University Online or read up on their strategy.

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